Thank you for choosing Exclusively You for your shopping needs. We want to provide you with clear and transparent information about our shipping procedures and policies. If you have any questions or concerns, please don't hesitate to contact us at firstname.lastname@example.org.
1. Shipping Delays Due to COVID-19
Due to the ongoing global pandemic, we want to inform you that shipping and delivery times may be longer than usual. We apologize for any inconvenience this may cause and appreciate your understanding during these challenging times. We are diligently working to enhance our delivery services while prioritizing environmental sustainability.
2. Order Processing
All orders are processed promptly within 48 hours of purchase to ensure that you receive your items as soon as possible.
3. Estimated Delivery Times
Please allow 7 - 14 business days for shipping and delivery, depending on your location. The exact delivery time may vary based on the product vendor and their location. Expect deliveries in some countries to be 6 - 25 days before the arrival of your product.
4. Delivery to Your Address
Upon delivery, a signature will be required to confirm receipt of your package. This helps ensure that your order arrives safely and in the right hands. In the event you are not available at the time of delivery, our couriers will follow these procedures:
- They may leave your package in a secure location on your property.
- Alternatively, they might return the package to the local depot.
In either case, a card with their contact details will be left in your mailbox or at your front door. You can use this information to arrange collection directly with the courier or schedule a more convenient delivery time.
5. Delivery Delays
We understand that delays have become more common since the onset of the COVID-19 pandemic. If you experience a delay in receiving your order, we kindly ask for your patience. Please allow a minimum of four days after the promised shipping delivery date for your parcel to arrive.
If your order does not arrive after this period, please contact us immediately with your order number. We will investigate the issue promptly to ensure your satisfaction.
6. Customs Tax
Please note that all products are subject to shipping costs, and prices may vary based on the chosen courier service. Additionally, customers may be responsible for customs taxes or duties related to international shipments. It's important to be aware of any potential customs fees in your region.
We appreciate your trust in Exclusively You, and we are committed to providing you with the best possible shopping experience. If you have any questions or require further assistance regarding our shipping policy, please reach out to us at email@example.com.
Thank you for shopping with Exclusively You.