Returns & Exchanges
At Exclusively You, we strive to provide you with high-quality products and excellent customer service. We understand that, on occasion, you may encounter issues with your purchase. This Refunds & Exchanges Policy outlines our guidelines for refunds, exchanges, and addressing customer concerns.
We offer refunds for the following circumstances:
1.1. Product Defects or Damage: If you receive a product that is defective or damaged, please contact us within three (3) days of receiving the item. We will arrange for a return and provide a full refund, including shipping costs, once we receive the returned item. Refunds for product defects or damage will be processed within 48 hours of receipt of the returned item.
1.2. Order Cancellation: You may cancel an order before it is shipped. If you cancel your order, we will provide a full refund within 48 hours.
We offer exchanges for the following situations:
2.1. Wrong Product Received: If you receive the wrong product, please contact us within three (3) days of receiving the item. We will arrange for a return and send you the correct product. Exchanges for wrong products will be processed within 48 hours of receipt of the returned item.
2.2. Size or Style Exchange: If you receive a product with the wrong size or style, you may request an exchange. Contact us within three (3) days of receiving the item to initiate the exchange process. We will provide you with instructions on how to return the item, and once we receive it, we will send you the correct size or style. Size or style exchanges will be processed within 48 hours of receipt of the returned item.
3. Dissatisfaction and Complaints
We value your feedback and want to address any dissatisfaction or complaints promptly. If you are dissatisfied with your purchase for any reason other than those mentioned above, please contact us within three (3) days of receiving the item. We will work with you to find a suitable solution, which may include an exchange or refund if applicable.
4. Contact Information
If you have any questions, concerns, or need assistance with a refund, exchange, or complaint, please contact us at:
Our customer support team will respond to your inquiry as soon as possible, typically within 48 hours. We are committed to providing excellent customer service and ensuring your satisfaction with your purchases from Exclusively You.