At Exclusively You, your satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your purchase for any reason, please review our refund policy below.
1. Eligibility for Refunds
We offer refunds under the following circumstances:
1.1. Product Defect or Damage: If you receive a product that is defective or damaged, please contact us at firstname.lastname@example.org within seven (7) days of receiving the item. To expedite the process, please include clear photos of the damaged or defective product. We will assess the situation and, if eligible, provide instructions for returning the item for a full refund, including shipping costs. Refunds for product defects or damage will be processed within 48 hours of receiving the returned item.
1.2. Order Cancellation: You may cancel an order before it is shipped. If you cancel your order, please notify us as soon as possible by emailing email@example.com. We will issue a full refund for the cancelled order within 48 hours.
2. Contact Information
If you believe you are eligible for a refund or have any questions about our refund policy, please contact us at:
Our customer support team will respond to your inquiry promptly and provide guidance on the refund process.
3. Refund Processing Time
Refunds will be processed within 48 hours of receiving the returned item or confirming the eligibility for a refund. Please allow additional time for the refund to appear in your account, as processing times may vary depending on your payment method and financial institution.
4. Refund Method
Refunds will be issued using the same payment method used for the original purchase. If this is not possible (e.g., the payment method is no longer valid), we will work with you to arrange an alternative refund method.
5. Non-Refundable Items
Please note that some items may be non-refundable for hygiene or safety reasons, such as certain personal care products or items that have been customized to your specifications. These exceptions will be clearly stated in the product description.
6. Policy Updates
We may update this refund policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly.
We appreciate your business and are dedicated to ensuring your satisfaction. If you have any concerns or questions about this refund policy, please do not hesitate to contact us.
Thank you for choosing Exclusively You.