Orders & Payments

ORDERS

How do I order my product/s ? 

Our ecommerce store is designed for easy and simple purchases. 

1. Select which product you wish to purchase from our drop down menu or homepage collections. 

2. Click 'add to cart'. 

3. Click 'Checkout'. 

4. Complete all relevant fields of information and apply your gift card if you have one. Click ' continue to shipping'.

5. Choose your shipping method. Free shipping is available. Click 'continue to payment'. 

6. Fill in your details and click 'Pay Now'. 

It's as simple as that. 

If you choose to continue shopping after selecting a product, repeat steps 1 through to 6, or, if choosing more than 2 products, repeat steps 1 through to 2 and click ' continue shopping rather than 'Checkout'. 

What do I do if I cannot select a product ?

Please refresh your page. Sometimes poor internet connection can interfere with the purchases. If the same issue arises, please contact us directly on our provided email at the bottom of this page. 

What do I do if I cannot select 'add to cart'? 

Please refresh your page. Sometimes poor internet connection can interfere with the purchase process. You can also try leaving and reopening the page. If the same issue arises, please contact us directly on our provided email at the bottom of this page. 

What do I do if I cannot select 'checkout' ? 

Please refresh your page. Sometimes poor internet connection can interfere with the purchase process. Please be aware by doing this you may need to start the entire process from the beginning. If the same issue arises, please contact us directly on our provided email at the bottom of this page. 

What do I do if I cannot select 'continue shipping'?

Please refresh your page. Sometimes poor internet connection can interfere with the purchase process. Please be aware by doing this you may need to start the entire process from the beginning. If the same issue arises, please contact us directly on our provided email at the bottom of this page. 

What do I do if I cannot select 'free shipping'? 

Please refresh your page. Sometimes poor internet connection can interfere with the purchase process. Please be aware by doing this you may need to start the entire process from the beginning. If the same issue arises, please contact us directly on our provided email at the bottom of this page and we will address it as quickly as possible for you. 

What do I do if I cannot select  'Pay Now'? 

Please refresh your page. Sometime poor internet connection can interfere with purchase process. Please be aware by doing this you may need to start the entire process from the beginning. If the same issue arises, please contact us directly on our provided email at the bottom of this page. 

How long will it take to accept, package and delivery my order ? 

Usually, the entire process can take 5 - 25 business days, depending on product vendor and location of product vendor. Please refer to our Shipping Policy page for more information. 

What do I do if my product is damaged ? 

Have peace of mind knowing your parcel/s are fully insured. Please refer to our Refund Policy and Returns & Exchanges page for more information.

What do I do if my product doesn't arrive on time ? 

We ask for your patience and understanding during these times of uncertainty. 

Due to the ongoing pandemic in some locations, shipping and delivery times may be longer than usual. Please allow for extra time when estimating delivery dates. We are doing our best to ensure that orders get delivered as quickly as possible, but we cannot guarantee exact delivery times or be held liable for any delays in shipments due to any factors beyond our control (e.g., weather, natural disasters).

We apologize for any inconvenience this may cause and thank you for your patience and understanding during this difficult time. We are working tirelessly to find new and eco-conscious ways of improving our delivery services. We appreciate your patience during these times. All orders are shipped within 48 hours of purchase. Please allow 3 - 25 business days for shipping and delivery dependent on your location.